Legal information

Политика конфиденциальности

Privacy Policy

What we process

Data you enter in EggPulse (farm, houses, feed, eggs, vaccination, inspections, finance and related journals, plus profile details) is processed on EggPulse servers: storage, sync across devices, backup and metrics.

Local copy

A local copy may stay on your device so you can work offline. When a connection is available, changes are sent to the server. Some features may be unavailable offline until data is synced.

Account data

When you sign up or sign in (with email and password, or with Google) we process your email address, your name if you provide it, and an account identifier. To run the service and prevent abuse, the server also stores your country and language, app version and platform, last sign-in time and the IP address of the last sign-in.

Photos and files

Photos of inspections and documents that you add yourself are stored on the server together with your farm data. Camera and gallery access is requested only when you add a photo.

Notifications

For push notifications we store your device token and time zone. Delivery uses Firebase Cloud Messaging (Google).

AI consultant

Your question, the conversation history and a short summary of your farm (for example bird species and key figures) are sent to Google Gemini to generate a reply. Do not put information in the chat that you do not want to share. Your full farm journals are not sent to the consultant.

Subscription

Subscriptions are purchased through Google Play. We receive the purchase token, verify it with Google Play and store the subscription status and expiry. We never receive your payment card details.

Advertising

The app may show our own sponsor banners. Banner selection depends on country, bird species and farm size. Impressions and clicks are counted only in aggregate statistics by country, day and placement, and are not linked to your account. We do not use third-party ad networks or the device advertising ID.

App crashes

When the app crashes we receive technical reports through Firebase Crashlytics (Google): device model, OS and app version, and the error stack trace. The content of your journals is not included in reports.

Helper services

Helper features (for example weather for the selected city via Open-Meteo) may send a city name or geocode query — not your farm journals.

Sharing

We do not sell personal data or share it with third parties for advertising. Data is received only by providers the service cannot run without: Google (sign-in, push, crash reports, AI consultant, Google Play) and Open-Meteo (weather). Server access is limited to authorized staff and contractors needed to run the service. Data is transmitted over a secure connection (HTTPS).

Support requests

When you contact support, we store your message, the replies in the conversation and any photos or PDFs you attach. The app adds technical details to the request: app version, platform, language and sync status. All of this is used only to resolve your question. A closed request, together with the whole conversation and its attachments, is deleted automatically and permanently 2 years after the last message or after it was closed; if you write in the request again, the period starts over. Open requests are not deleted until they are resolved. When you delete your account, the conversation is deleted right away, without waiting for this period.

Data reset and recovery

When you reset your data in the app, we do not erase it immediately: a copy of the reset data is kept on the server for another 30 days, and during that period you can restore it. While the copy is kept, it is protected in the same way as the rest of your account data and is not used for anything other than restoring it. After 30 days the copy is deleted automatically and permanently, and the data can no longer be restored. If you delete your account earlier, the copy is deleted along with it.

Data deletion

When you delete your data in the app, it is deleted permanently: there is no 30-day retention period and no way to restore it. The app returns to factory settings, as after a fresh install. Technical backups of the whole database that we make before service updates are kept for a limited time and may contain this data until they are deleted; they are used only for disaster recovery of the service and not to give deleted data back to you.

Correction and deletion

You can correct data in the app. You can delete your account in the app: Profile → Settings → Data & account → Delete account. If the app is no longer on your phone, follow the instructions on the Delete Account & Data page or email app@eggpulse.com. Clearing app storage on the phone removes only the local copy and does not delete data on the server.

Contact

Questions about your data: app@eggpulse.com.